1. Introduction
At Alpha Sierra Air (hereinafter the “Company,” “we,” “our,” “us”), we take the protection of the personal data of our customers and users (“you”) very seriously. This Privacy Policy explains what data we collect, how we use it, with whom we share it, and what rights you have regarding your data when you use our brokerage and charter flight services.
2. Data we collect
We collect only contact information:
- Name
- Email address
- Phone number
- Address (optional, if the service requires it)
We do not collect other types of sensitive personal data, payment data, or passport information.
3. How we use your data
- Manage and respond to inquiries and manage reservations.
- Service-related communications (confirmations, changes, support).
- Compliance with legal obligations and dispute resolution.
- Analytics to improve our services (see the cookies section).
4. Legal basis for processing
- Legitimate interest in facilitating brokerage operations and customer service.
- Compliance with legal obligations.
- Consent for cookies/data anonymization when applicable (see the cookies section).
5. Sharing your data
- Internet/hosting providers and technical support services.
- To the extent necessary for the execution of reservations (e.g., aircraft operators, travel agencies) solely for the provision of the service.
- Authorities when required by law.
6. International transfers
Your data may be transferred to providers or partners outside Venezuela if necessary to provide the service. We take measures to protect your data in those cases.
7. Data retention
We will keep your contact data for as long as there is a commercial relationship or for support purposes, in accordance with applicable legal obligations.
8. Security
We implement reasonable technical and organizational measures to protect your data from unauthorized access and loss. However, no internet transmission is 100% secure.
9. Your rights
In Venezuela, you may request access, rectification, or deletion of your contact data, object to processing, and request restriction of use. To exercise these rights, contact the Alpha Sierra Air support team (see contact below). We will respond in accordance with applicable laws.
10. Cookies and similar technologies
We use Google Analytics to analyze traffic and improve the experience. You can disable Google Analytics cookies from your browser or via the cookie consent settings if the site offers an option. Disabling cookies may affect site functionality.
11. Minors
Our services are not intended for minors. We do not collect data from minors without parental consent when required by law.
12. Changes to this Policy
We may update this Policy. We will inform you of significant changes and update the revision date.
13. How to contact
Support email:
info@alphasierraair.com Alpha Sierra Air physical address:
Centro Empresarial Dos Torres, Torre Hatillo, Office 503. Lagunita Country Club, Av. Sur, Caracas 1061, Miranda, Venezuela Contact phone:
+58 424-1950409
